Capcom Co., Ltd., (hereinafter “Capcom,” “we,” “our,” or “us”) may collect personal information from our customers (hereinafter “you”) in connection with the services we provide (hereinafter "our services"). The purpose of this Privacy Policy is to explain the efforts we make to protect such personal information, the methods we use to handle such information, and the rights that you retain.
[Company name, head office address, and name of representative]
Name: Capcom Co., Ltd.
3-1-3 Uchihiranomachi, Chuo-ku, Osaka, Japan
Representative: Haruhiro Tsujimoto
1. Regarding personal information collected from customers
We may collect the following personal information from you:
(a) Personal information provided directly by customers
- When you start using our services or while using our services, you may provide us with personal information through a designated form. This information may include an email address, password, nickname, country or region of residence, date of birth, and gender.
- When you link your platform account (a user identifier provided by the game platform provider) to your CAPCOM ID account, you will be required to provide your platform account.
- When you contact us through the various contact points operated by us in relation to our services, you may be asked to provide your contact information (email address, name, address, phone number, and other contact information), profile information, and the specific details of your inquiry.
(b) Personal information we collect automatically from customers
- We collect information about your actions on our services. This includes the pages you access, the time you spend on each page, your usage history of various CAPCOM ID-related services, and crash reports.
- When you use our game services using your CAPCOM ID, we collect information about your actions within the game.
This includes the settings you make within the game, the specific details of your play, the date and time of play, total play time, and crash reports.
- We collect technical information about the computers, devices, and other equipment that you use when you access our services. This includes device identifiers, IP addresses, information about device settings, and other information about the operating environment of computers, devices, and other equipment.
*We may use IP addresses to infer the approximate location of the country or region in which you are using our services.
- If you specifically give consent within our game services, we will collect information about your in-game activities and other information specified at the time of your consent.
(C) Other
In addition to the above, we may collect your personal information in accordance with any other provisions specified separately prior to collection.
2. Regarding purpose of use of personal information
We may use the personal information listed in Section 1 for the following purposes:
(a) To provide customers with our services
To provide you with our services. This specifically includes the following:
- To identify individual customers in the services provided by us and offer appropriate services to each customer (including providing game services in each game, implementing online matchmaking between players, providing account services, measuring server load and detecting bugs, giving prizes to users, and disclosing battle record information and other information to other users, including friends).
- To communicate important information regarding the content of the contract between you and Capcom as well as the content and operation of our services.
- To respond to your inquiries and to make necessary contact for technical support.
- To detect and take measures to prevent fraudulent activities and violations of the contract on our services in order to ensure the appropriateness and fairness of the services we provide to you.
(b) To comply with legal obligations
To respond to legally binding requests from government authorities or to comply with our legal obligations. This specifically includes handling information about your country of residence and age in order for us to comply with the legal obligations imposed by the data protection laws and other relevant laws of each country, depending on your country of residence and age.
(c) To conduct analyses to realize better products and services
To conduct analyses to maintain and improve the services provided by us, develop new features, and develop better products and services in the future. This includes internal research and an understanding of your usage trends of our services.
(d) To conduct analyses for promotional activities
To conduct analyses to implement, plan and develop, and maintain and improve promotional activities for our or third-party products and services. This includes measuring the effectiveness of promotional activities implemented by us.
(e) To implement promotional activities for our or third-party products and services for customers
To propose attractive products, services, events, and other activities tailored to the service usage status of each of you. These proposals may be made by email, or through the Ad delivery using Facebook custom audiences, LINE's audience data utilization function, Google Ads Customer Match, and Yahoo! Ads audience lists based on customer data.
(f) Any other purpose of use specified by Capcom in advance
3. Regarding sharing of personal information
(1) We may create statistical information that no longer relates to specific individuals as a result of aggregating and processing your personal information and provide this to third parties. On the other hand, we will not share personal information with third parties, except as provided in this article.
(a) When sharing information with our business partners
We will share the handling of personal information with our subsidiaries, affiliates, cloud vendors, service operators, and other outsourcing contractors to the extent necessary for the accomplishment of the purpose of use set forth in Section 2, to the extent necessary for the outsourcing.
(b) When sharing information to the extent necessary to comply with legal obligations
When we receive a request based on legal grounds, or when we determine that it is necessary to comply with laws and regulations that apply to us, we will share your personal information to the extent necessary to respond to these requests.
(c) When sharing information to prevent criminal acts
We will share your personal information to the extent necessary to protect the rights and interests of ours, our customers, or third parties from criminal acts, fraudulent acts, or other inappropriate acts. For example, we may share your personal information with courts or investigative agencies in response to legitimate requests from these agencies.
(d) When sharing information in association with business transfers
When our business is taken over by a third party due to business transfers, mergers, or other circumstances, we will share your personal information with such third party.
(e) When sharing information based on your consent
We will share your personal information with a third party with your prior consent.
(f) When information is used jointly with our group companies
We may use the personal information listed in Section 1 jointly with the following group companies:
K2 Co., Ltd.
Enterrise Co., Ltd.
Capcom Maintenance Service Co., Ltd.
Adelion Co., Ltd.
Swordcanes Studio Co., Ltd.
Leostar Co., Ltd.
Capcom U.S.A., Inc.
Capcom Asia Co., Ltd.
CE Europe Ltd.
Capcom Entertainment Germany GmbH
Capcom Entertainment France
Capcom Taiwan Co., Ltd.
Capcom Singapore Pte., Ltd.
Capcom Pictures, Inc.
Minimum Studios Co., Ltd.
When we jointly use your personal information with our group companies, we will enter into a data protection agreement and establish a system to ensure that your personal information is protected appropriately. The purpose of use by the joint user will be the same as in Section 2. (In this case, "we" will be read as “we and our joint user.") We are responsible for the management of personal information that is jointly used, and our name, address, and our representative’s name are as set forth in the beginning of this Privacy Policy.
(2) We may transfer your personal information to a country or region other than the country or region in which you reside (which may have data protection laws different from those of the country or region in which you reside). In such cases, we will take measures to ensure that your personal information receives the same level of protection as under the data protection laws of the country or region in which you reside, either by entering into a data protection agreement or by other means permitted by applicable data protection laws.
4. Regarding children’s personal information
We respect children's privacy. We will not collect your personal information knowing that you are under the age of digital consent in the country or region in which you reside. However, this does not apply if permitted by applicable law or if parental consent has been obtained in a reasonable manner.
If you believe that we have collected personal information of a child under the age of digital consent in violation of this, please contact us. In that case, we will delete the information as necessary. Furthermore, with regard to the use of personal information for the purpose of "carrying out promotional activities to customers for products and services provided by us or third parties" (2.e), we will comply with the laws and regulations of each country and region that have been enacted from the perspective of protecting children. For example, in cases where the application of the Consumer Protection Act of the Province of Quebec, Canada, or the Digital Services Act in Europe prohibits us from marketing to children under a certain age, we will not use your personal information for marketing purposes knowing that you are a child under the specified age residing in that area.
5. Storage location of personal information
We will transmit the personal information described in Section 1 to a server located in Japan or the United States and store it there. However, if there is separate guidance within the service, we will follow that guidance.
6. Storage period of personal information
We will store the personal information described in Section 1 for the period necessary to achieve the purpose of use set out in Section 2.
7. Safety management measures for personal information
We strive to ensure that your personal information is accurate and up-to-date and take organizational, personal, physical, and technical safety management measures to prevent your personal information from being leaked, lost, or damaged through unauthorized access or inappropriate use. In addition, if we outsource the handling of personal information to an external party, we will provide appropriate supervision to ensure that the personal information is managed safely.
8. Customers’ rights regarding personal information
(1) You have the following rights regarding your personal information:
(a) Right to access
You have the right to access the personal information we hold about you. You can request a copy of your personal information and ask us about whether the personal information is being used by us, and in that case, how and why it is being used by us, and the details of safeguards in place when transferring your personal information overseas.
(b) Right to update information
You have the right to request that any outdated or inaccurate information about you be updated.
(c) Right to delete information
In certain circumstances, you have the right to request that we delete the personal information we hold about you. However, there are cases where we can continue to handle the personal information, such as when there is another legal basis for the handling.
(d) Right to restrict the use of information about customers
In certain circumstances, you have the right to restrict the use of the personal information we hold about you.
(e) Right to object
In certain circumstances, you have the right to object to our handling of your personal information that is based on our legitimate interests and to request that we suspend such handling. You also have the right at any time to request that we suspend marketing communications to you.
(2) Through the following contact points, you may make inquiries and requests, and indicate your intention to withdraw consent regarding the handling of personal information, as well as other communications regarding the exercise of your rights under laws and regulations:
(Online form)
Japanese : https://www.capcom.co.jp/support/form_privacy/
English : https://www.capcom.co.jp/support/form_privacy_eng/index.cgi
(Email address)
privacyinfo@capcom.com
(Other)
Requests for disclosure based on the Act on the Protection of Personal Information (Japanese law) will be accepted in accordance with the information on the following page:
Japanese : https://www.capcom-games.com/ja-jp/legal/privacy-policy/#04
English : https://www.capcom-games.com/en/legal/privacy-policy/#04
9. Revision of Privacy Policy
We may change the content of this Privacy Policy at any time. If any significant changes are made, we will notify you of such changes in a reasonable manner. Please visit this page regularly to check the latest content of this Privacy Policy.
January 15, 2025
The following disclosures supplement the above Privacy Policy and summarize the disclosures that should be made regarding how we handle personal information on residents of specific countries or regions. Unless otherwise noted, the terms in the following disclosures shall be as defined in the above Privacy Policy. In the event of any conflict between the provisions of the above Privacy Policy and the following disclosures, the following disclosures shall take precedence.
Disclosure for Customers Residing in the European Economic Area (EEA), UK, or Switzerland
1. Legal basis for handling personal information
We use your personal information for the purposes described in Section 2. “Regarding purpose of use of personal information" in this Privacy Policy. The legal basis is as follows:
(a) The purpose of providing customers with our services
This is based on the performance of a contract with you and legitimate interests.
(b) The purpose of complying with legal obligations
This is based on compliance with legal obligations and legitimate interests.
(c) The purpose of conducting analyses to realize better products and services
This is based on legitimate interests.
(d) The purpose of conducting analyses for promotional activities
This is based on legitimate interests, your consent, or both.
(e) The purpose of implementing promotional activities for our or third-party products and services for customers
This is based on your consent.
(f) Any other purpose of use specified by Capcom in advance
This is based on your consent.
2. Regarding the Data Protection Officer (DPO), and Data Protection Representative (DPR) in the EEA
We have established and operated a Data Protection Officer (DPO) to receive and respond to inquiries. In addition, customers who reside in the EEA may contact us through the Data Protection Representative (DPR) in the EEA. The contact points of the DPO and DPR in the EEA are as follows:
(DPO)
Capcom Co., Ltd.
Personal Information Inquiry Contact (DPO)
3-1-3 Uchihiranomachi, Chuo-ku, Osaka 540-0037, Japan
Email: dpo@capcom.com
(DPR in the EEA)
Capcom Entertainment Germany GmbH
Borselstraße 20,
22765 Hamburg,
Germany
Email: ceg.gdpr@capcom.com
January 15, 2025
Disclosures for Customers Residing in California
1. California Civil Code Section 1798 et seq.
California Civil Code Section 1798 et seq. permits our customers who are California residents to request certain information regarding our disclosure of personal information to third-parties for their direct marketing purposes. However, we do not share information with third-parties for their direct marketing purposes. If you still have inquiries regarding our disclosure policy, please contact us at:
Capcom Co., Ltd.
Attn.: Personal Information Inquiry Contact（DPO）
3-1-3 Uchihiranomachi, Chuo-ku,
Osaka 540-0037, Japan
dpo@capcom.com
2. No Sale of Personal Information
For purposes of the CCPA, Capcom has not sold personal information relating to California residents in the last 12 months.
3. Rights of California Residents
You can exercise the following rights by contacting us at privacy@capcom.com (include “Your California Privacy Rights” in the subject line), our toll-free phone line at 888-568-5413, or submitting a form at https://capcomusa.com/ccpa/. For your safety and to comply with the law, we may ask for reasonable evidence to verify your identity before we process your request.
(a)Right to Know
You may submit, free of charge, but no more than twice in a 12-month period, a verifiable request for the following information:
- The specific pieces of the personal information we have about you;
- The categories of personal information we collected, sold, or disclosed for a business purpose about you within the last 12 months;
- The categories of sources from which the personal information was collected;
- The purposes for which the personal information was collected or sold; and
- The categories of third parties to whom the information was sold, disclosed for a business purpose, or otherwise shared.
If possible, we will provide this information to you in a readily usable format that allows transmission to another entity.
(b) Right to correct
You may submit a verifiable request for us to correct any personal information or we have collected about you.
(c) Right to Delete
You may submit a verifiable request for us to delete any personal information we have collected about you. Within 10 business days of receipt, we will confirm receipt of your request. We will provide a substantive response as soon as possible thereafter, unless we need more time, in which case we will notify you. If we need additional information to verify your identity, we will contact you to request that information. If we are not able to verify your identity, we will deny your request to delete. If we deny your request, even if only in part, we will explain the reason in our response.
(d) Right not to be Discriminated
We will not discriminate against you because you have chosen to exercise your rights, including, for example, by denying you access to our online services or charging you different rates or prices for the same online services, unless that difference is reasonably related to the value provided by your data.
January 15, 2025